Since I am not quilting in the traditional way, I do not need quilting services, but was looking for fabric. As I am from way out-of-town, I didn't know that this store specializes in the actual quilting of an item. Their selection was limited to piecing fabrics, but (I think it was) the owner went out of her way to direct me to fabric stores close by. This is what defines great customer service to me: Even if you are not buying from them (which I did - fabric is fabric no matter how wide....), they will help you at least find a store to better fit your needs. Thank You!